ITIL® Service Lifecycle Managing Across The Lifecycle

Achieve skills required to support organisational Service Delivery

ABOUT THE PROGRAM

ITIL® Service Lifecycle- Managing Across the Lifecycle is a 5-day course that allows the delegates to gather all the knowledge they acquired throughout the ITIL® training programme. During the course, the delegates will learn a full understanding of ITIL® Service Lifecycle and also how its different phases fit together. This training will prepare the delegates for ITIL® MALC exam and receive ITIL® Expert Certification. The training will be for 4 days, and on the last day, the exam will be conducted.

  • Learn how to manage the activities across various phases of the service lifecycle

  • PeopleCert accredits all the ITIL® courses of MSP Training

  • ITIL® Service Lifecycle- Managing Across The Lifecycle course is delivered by highly qualified trainers

  • Key Learning Points and Tutor Support

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

The professionals who want to enrol for ITIL® Service Lifecycle- Managing Across the Lifecycle course must have attained 17 ITIL credits.

TARGET AUDIENCE

Any professional who has attained 17 credits during ITIL® scheme can attend this course.

The professionals may include the following:

  • Development Practitioners
  • IT Operations
  • CIOs
  • IT Managers
  • Supervisors

WHAT WILL YOU LEARN?

  • Explore various key concepts and terminologies used in Service Lifecycle
  • Learn how to integrate and implement IT Service Management processes across the lifecycle
  • Determine the role of metrics for measuring the services and its associated processes in the organisation
  • Learn to establish and manage governance in a service management

Enquire Program

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PROGRAM OVERVIEW

ITIL® Service Lifecycle- Managing Across the Lifecycle course provides in-depth awareness of concepts and terminologies used in ITIL® Service Lifecycle. Those who are involved in service management role must take this course.

 

                                                                   

Exam

To Measure the knowledge acquired by professionals in training. An exam is conducted on the last day of training. Each delegate has to go through the examination in order to get certified. The exam will have the following pattern:

  • 10 Multiple Choice Questions
  • Exam Duration- 120 minutes
  • 70% marks are needed to clear the exam that is 35 out of 50
  • It will be closed book exam

 

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

PROGRAM CONTENT

Introduction: Managing Across the Lifecycle

  • Define Managing Across the Lifecycle phase
  • Key concepts and terminologies used
  • Prerequisites if any
  • Structure of the Managing Across the Lifecycle exam
  • Managing Across the Lifecycle exam case study

Introduction: Key Concepts

  • Services and service management
  • Role of IT service management
  • Element of assessment
  • Risk Management Styles
  • knowledge management importance
  • Business value of ITIL® lifecycle stages
  • Organising operations and functions
  • Roles and responsibilities
  • Use of RACI

Service Management Processes Integration

  • Service management procedures integration
  • Input and output
  • Link between different stages of ITIL® service lifecycle
  • Value and interfaces of the different processes in service management

Communication and Stakeholder Management

  • Business relationship management across the lifecycle
  • Plan of action coordination
  • Define Services
  • Communications and commitment
  • Stakeholder management
  • Service models and its usage
  • Plan for Communication

Manage Service Across the ITIL® Lifecycle 

  • Balanced design approach
  • Efficient and effective service management
  • Information sources to implement and improve services or products
  • Factors applicable to strategic assessments
  • Challenges and risks
  • Factors affecting Critical success
  • Management of services
  • Involving operations staff

Governance, Roles, Competence, and the Organization

  • Management and events
  • Framework and governance groups
  • Linking governance with strategy
  • Establish service management system
  • Organisation development and departmentalization
  • Logical structure for a service provider
  • Set direction, policy and strategy
  • Change management
  • Management systems
  • Functions and the kinds of service providers
  • Implementing and sourcing plans

Measurement overview

  • Define Measurement and its uses
  • Event management tools
  • Approaches to effective control and monitoring
  • Measure and determine the value
  • Determine and use metrics

Implement and Improve Capabilities for Service Management

  • Implementing service management
  • It's processed supporting tools
  • Various types of assessments and conducting assessments
  • Techniques to improve service management
  • Methods for implementing service management
  • Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT High Wycombe

High Wycombe is an English town in the county of Buckinghamshire with a population of around 124,475 in 2015 according to ONS official estimates.it is also commonly known as Wycombe. It is the second largest town lies 27 miles southeast of Oxford, 29 miles northwest of London and 23 miles northeast of Reading. The wealth of the town is primarily based on the production of the furniture. The town is considered as a blend of both market and industrial town. The city consists an unparished area lies in the district of Wycombe and not covered by an administrative division of local government. The civil parish area of the town depicts the ancient parish of Chepping Wycombe and had a population of around 14000 in 2001 census. The part of the urban area is not covered under the control of municipal borough of the town. The town is surrounded by various suburbs including Bowerdean, Cressex, Terriers, Booker and Wycombe Marsh.

History

It has been proposed that the name of Wycombe was first recorded as Wichama in 799-802 meaning the dwellings. Some stated that the name originated from the Wye River and a wooded valley combe. The Roman villa dates back to the 150-170 AD was found during the excavation executed in 1954. The town is the birthplace of the 19th century notable Prime Minister Benjamin Disraeli. The early settlement of the town was first recorded as Wicumun in 970. The market borough status was granted to the town in the 12th century, and the first moot hall, meeting or assembly building for deciding local issues was first built in 1226.

During the Middle Age and Tudor period, the town was considered as a mill town, focused on the manufacturing of the lace and linen cloth. The town served as a halting point for travellers coming from Oxford to London and travellers used to stay in the lodges and motels. Due to the richness of chalk in the water of River Wye, the paper industry flourished in the 17th and 18th century. Later on, the cloth industry replaced the paper industry. The furniture factories started setting up their base all over the town and most popular furniture industry, Windsor chairs took possession in the 19th century. Large terraced houses were constructed to accommodate the workforce engaged in the furniture factories.

Many locally made chairs and the useful information on the lace industries and local furniture is displayed and restored in the Wycombe Museum. The social and economic condition of the city was completely dependent on the furniture industry. The decline of the furniture industry in 1960 brought significant social problems and unemployment in the town. A large number of housing areas were fallen into slums and even completely demolished under the slum clearance scheme in 1932. The girls’ school of the town became a base for 8th Air Force Bomber Command during the Second World War, later on, the site became their headquarters in 1944.

Recently, many redevelopment projects have planned in the town including the expansion of existing shopping centre, construction of multi-story car parks, redevelopment of the town centre and Buckinghamshire New University and completion of the new Eden Shopping centre. These developments further stimulated the construction of new multimillion-pound hotel and Sainsbury store next to the Eden shopping centre.

Education

The town follows a selective educational system based on the tripartite system of education in England and Northern Ireland. There are several primary, secondary and independent schools in the town. Among those, few are Booker Hill Combined School, Marsh Infants School, Cressex Community School, Wycombe High School, Crown House School and Wycombe Abbey. The town is served by Amersham and Wycombe College and Buckinghamshire New University for further and higher education. The main campus of the new university lies on the former site of College of Art and Technology of High Wycombe.

Overview of ITIL® 2011 Edition

Information Techno...